Overview

Senior Block Manager – Head of Accounts – Head of Client Services – Essex (Full time office based) – £50-60k basic

My client is a large independent managing agent overseeing an extensive portfolio of RMC, Freeholder, New Build and Prime sites via a network of Regional Offices UK wide.

As part of an internal restructure following a period of growth (as well as a drive for efficiency and accountability) they now seek a Senior Block Manager OR Head of Accounts to act as Head of Client Services providing oversight of 3 x teams – Customer Care, Service Charge and Credit Control.

Working with these internal team managers, (who themselves oversee a total of 21 staff) the successful Senior Block Manager / Head of Accounts / Head of Client Services will bring about the policies, processes and procedural changes necessary to streamline the internal and external experience of staff/residents/clients.

With a strong focus on improving the accounting element of our client’s business, the successful Head of Client Services may come from either a senior block management OR service charge accounting background with extensive / diverse experience in either case.

In addition to the practical block management / service charge accounting experience required for this role, suitable Senior Block Manager / Head of Client Services applicants will have a genuine sense of accountability, efficiency, empathy (for both client and resident) and urgency.

Our client has recently restructured its teams / management and this Senior Block Manager / Head of Client Services role was created to ensure both the initial and ongoing implementation of those changes without disruption to residents or clients.

If you are a senior block manager or service charge accountant with broad leasehold experience and a track record in improving customer/client relations through better deployment of existing teams and processes this Head of Client Services role could provide an ideal next step.

The suitable Head of Client Services will work full time office based from an Essex office base and receive a basic salary ranging from £50-60k depending on experience and qualification.

If you’d like genuine influence within a major managing agent as well as the satisfaction of delivering real change please apply now for immediate consideration and further info.

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