Overview

Customer Relations Manager – Retirement Portfolio – Part home based, up to £42,100 to start

My client is a long established property group operating across open market block management as well as public sector housing and retirement sites.

Within their retirement division, an opportunity has arisen for a Customer Relations Manager who will work part home, part office based overseeing resident experiences and engagement across their entire Southern Portfolio.

Coming from a solid property management background (though not necessarily a retirement one) the successful candidate will use their technical, legal and practical property management experience to enhance, streamline and improve customer relations whilst helping to establish and manage a dedicated customer service team at head office.

You will not be managing any blocks/sites at all, rather using your influence, resilience and positivity to enhance the experience of residents.

Empathy, a sense of standards, doing the right thing and compliance with regulation are absolutely essential, professional qualifications are not.

Our client’s office is based in Surrey where the successful candidate will be expected to report 3 days per week whilst spending the other 2 out and about.

Salary is up to £42,100 to start (of which £4k is car allowance) with ongoing reviews and a genuine career path (you will ultimately head up the customer relations/service element of the entire organisation).

If you’d like to “get off the tools” whilst utilising your property management experience to enhance customer experiences please apply now for immediate consideration (and an official JD and company info)

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